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Privacy Policy

Services commitment

Waksio is operated by Services, which acts as the data controller for requests submitted through this website.

Services places particular importance on the protection of personal data. This privacy policy is intended to inform website visitors about how their data may be collected and processed when using the website and its contact form.

Services undertakes to process personal data in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data controller

The data controller is:

Services
3779 route de Callian
83440 Mons - France

For any questions relating to the protection of personal data or to exercise your rights, you may use the website contact form or send a letter to the postal address above.

Data that may be collected

When using the website, Services may process the following data:

  • information voluntarily submitted through the contact form
  • identity and contact details that you choose to provide
  • the content of your request
  • technical data strictly necessary for the operation and security of the website, such as technical connection logs

Services only collects data that is relevant, adequate, and limited to what is necessary for the purposes pursued.

Purposes of processing

Personal data may be processed for the following purposes:

  • responding to requests sent through the contact form
  • organizing a discussion, demonstration, or meeting at the request of the data subject
  • following up on exchanges with prospects, clients, or partners
  • ensuring the security, proper operation, and maintenance of the website

Depending on the case, processing is based on one of the following legal grounds:

  • the performance of pre-contractual measures taken at your request when you ask to be contacted, request a presentation, or request a demonstration
  • the legitimate interest of Services in managing inbound requests, securing the website, and monitoring its business activity
  • compliance with legal obligations when the retention of certain information is required by applicable law

Mandatory or optional nature of the data

Information identified as necessary to process your request is required in order for Services to respond appropriately. If this information is not provided, Services may not be able to handle your request in satisfactory conditions.

Recipients of the data

Personal data is intended only for authorized persons within Services, within the limits of their responsibilities.

It may also be transmitted to technical service providers acting as data processors when this is necessary for the operation of the website, its hosting, maintenance, or the processing of requests. These providers act only on the instructions of Services and are subject to confidentiality and security obligations.

Hosting and processors

The website is hosted on infrastructure operated by OVHcloud. Technical service providers may also intervene for hosting, maintenance, or the secure processing of messages sent via the contact form.

Services ensures that its processors provide sufficient guarantees in terms of security and personal data protection.

Retention periods

Data is retained for no longer than is necessary for the purposes for which it is processed.

In this regard:

  • data submitted through the contact form is retained for the time necessary to process the request and, where relevant, to follow up on the relationship
  • technical data and security logs are retained for a limited period compatible with security, maintenance, and evidentiary needs
  • where legal obligations require longer retention, the relevant data may be archived for the period required

Exact retention periods may vary depending on the nature of requests and applicable obligations.

Data security

Services implements appropriate technical and organizational measures to preserve the confidentiality, integrity, and availability of personal data, and to prevent it from being altered, damaged, or disclosed to unauthorized third parties.

Despite these precautions, no transmission or storage system offers absolute security. Services nevertheless strives to ensure a level of protection appropriate to the risks involved.

Cookies and other trackers

At the date of this policy, the website is not intended to place cookies or other trackers that are not strictly necessary for its operation.

If audience measurement, personalization, or third-party service trackers are added in the future, Services will update this policy and, where required, collect your prior consent.

Data transfers

Services favors data processing within the European Union.

If certain service providers involve data transfers outside the European Union, Services ensures that such transfers are governed in accordance with applicable regulations, including the implementation of appropriate safeguards where required.

Your rights

In accordance with applicable regulations, you have in particular the following rights:

  • right of access to your personal data
  • right to rectify your data if it is inaccurate or incomplete
  • right to erasure, in the cases provided for by regulation
  • right to restriction of processing in certain cases
  • right to object where processing is based on legitimate interest
  • right to data portability where processing is based on consent or on a contract and is carried out by automated means
  • right to define instructions concerning the fate of your data after your death, in accordance with French law

You may exercise your rights by using the website contact form or by writing to the postal address of Services.

Proof of identity may be requested in the event of reasonable doubt about the identity of the requester.

Complaint to the CNIL

If, after contacting us, you believe that your rights are not being respected or that the processing of your data is not compliant with the applicable regulations, you may lodge a complaint with the French data protection authority, the CNIL.

Policy updates

This privacy policy may be modified at any time to reflect changes to the website, the processing activities implemented, or the applicable regulations.

The version published on the website is the version in force on the date of consultation.

Services
3779 route de Callian
83440 Mons - France